Returns & Exchanges
At ColieCo, we want you to feel confident in your handmade sustainable fashion. If your new items aren't quite right, you can return them within 30 days of delivery for a refund or exchange, provided they are in original, unworn condition.
Initiate Your Return
Log into our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the hygiene seal remains intact.
Ship the Items
Affix the provided shipping label to your parcel and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our studio receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing